Our payments are generally made 3-5 business days after receipt of a valid invoice.  To assist in reducing fraud and non-compliant behaviour, the NDIA has confirmed that, while valid claims will generally be paid within these time frames, some payments may take up to 10 working days to be processed, allowing time for the Agency to undertake more rigorous investigation of claims.

 

NDIA invoice requirements state that all invoices must include:

 

- Participant Name - State the Client's First Name & Surname within the body of the invoice so that we can accurately allocate funds.  

- Invoice Number - All invoices should have a unique document identifier E.g.,INV0001, INV0002. If no invoice number is listed, the date the     invoice was issued will be used as the invoice number.   

- Invoice Totals - Please double check all invoice totals prior to sending so that we can provide the best outcome for both Client and Provider.  

- ABN Number - Please list a valid ABN number on all invoices for NDIS participants, as this is a NDIS requirement.  

- Price Caps - Please refer to the most recent price guide for maximum hourly rates allowed to be charged. 

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For more information on pricing and provider compliance please refer to https://www.ndis.gov.au/providers

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Invoices can be emailed to us at invoice@synergywest.com.au

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To follow up payments or query a submitted invoice, please contact us on providerenquiries@synergywest.com.au

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