Privacy Policy

Your Privacy is important to us. Click here to view our Privacy Policy.

Feedback and Complaints Handling

Feedback can be good or bad. We love to hear when we have done a good job, but we also know that there might be times when you are unhappy with our service.


Synergy West Plan Management takes all complaints seriously and is committed to promoting a positive attitude and workplace culture towards complaints, recognising that complaints and feedback about our services can provide invaluable information about how we can improve the quality of our services. Click here to view our full Complaints Handling Policy.

If you wish to contact us with feedback or a complaint, please contact:

Managing Director

Ph: 0434 88 33 52


Anonymous complaints can be mailed to:

Synergy West Plan Management

PO Box 5466, Albany WA 6330

Complaints may also be made to the NDIS Commission

1800 035 544

TTY 133 677

Interpreters can be arranged

Participant Handbook and Charter of Rights

To access a copy of our Participant Handbook and Charter of Rights please click here.