Feedback and Complaints Handling
Feedback can be good or bad. We love to hear when we have done a good job, but we also know that there might be times when you are unhappy with our service.
Synergy West Plan Management takes all complaints seriously and is committed to promoting a positive attitude and workplace culture towards complaints, recognising that complaints and feedback about our services can provide invaluable information about how we can improve the quality of our services. Click here to view our full Complaints Handling Policy.
If you wish to contact us with feedback or a complaint, please contact:
Ph: 0434 88 33 52
Anonymous complaints can be mailed to:
Synergy West Plan Management
PO Box 5466, Albany WA 6330
Complaints may also be made to the NDIS Commission
1800 035 544
TTY 133 677
Interpreters can be arranged