Participant Handbook and Charter of Rights
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To access a copy of our Participant Handbook and Charter of Rights please click here.
Synergy West Plan Management Terms & Conditions of Service
Privacy Policy
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Your Privacy is important to us. Click here to view our Privacy Policy.
Feedback and Complaints Handling
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Feedback can be good or bad. We love to hear when we have done a good job, but we also know that there might be times when you are unhappy with our service.
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Synergy West Plan Management takes all complaints seriously and is committed to promoting a positive attitude and workplace culture towards complaints, recognising that complaints and feedback about our services can provide invaluable information about how we can improve the quality of our services. Click here to view our full Complaints Handling Policy.
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If you wish to contact us with feedback or a complaint, please contact:
Managing Director
Ph: 0434 88 33 52
Email: info@synergywest.com.au
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Anonymous complaints can be mailed to:
Synergy West Plan Management
PO Box 5466, Albany WA 6330
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Complaints may also be made to the NDIS Commission
1800 035 544
TTY 133 677
Interpreters can be arranged